Consulting

JoelMonty.Net Logooffice (630) 366-6189
fax (866) 689-9883
e-mail joelmonty@usa.net

Consulting Stories

The stories below come from Joel Montgomery's consulting experience around the world.

Like any good scrapbook, these stories were selected to capture some of the varied experiences Joel has had as a "management and organizational change consultant."

Management Consultant

Client Context

Joel's career change from the U.S. Army into management consulting.

Joel left the U.S. Army as a Captain in May, 1979, and moved to Los Angeles to begin his career as a management consultant.  

Challenge

Find an entry position as a management consultant.

Action

While looking for the right consulting firm to join, Joel took a job as a word-processing temporary employee to earn rent during his job search.  (During his last assignment in Washington, DC, Joel had been developing macro-programs for a series of computer systems that kept crashing.  As a consequence, Joel's typing speed was tested at 80 words-per-minute when he applied to the temporary employment agency.)

His first temporary assignment was as a secretary/receptionist in a small suite of offices located in the back of the Los Angeles Hilton Hotel.

Joel quickly realized that the hourly wage as a temporary secretary/receptionist would not pay his rent.  

Joel prepared a job description for the secretary/receptionist position and, in a few days, learned as much of the detail as possible regarding the operations taking place in the suite of offices.  Within two weeks, Joel became a shift supervisor and within three weeks Joel was supervising the work of all three shifts.  (This was a 24-hour-per day operation.)

As a part of working so many hours on the project, Joel was earning triple over-time in his position as shift supervisor.

The production of the office was significantly improved and the temporary employees who formed the core of the workforce appreciated consistent supervision and positive reinforcement for their efforts.

Results

Within six weeks, Joel was called to another office building in downtown Los Angeles and was offered a position as a management consultant with the Management Consulting Services division of a global consulting firm based in Los Angeles.

It turned out that the operation taking place in the suite of offices in the Los Angeles Hilton was part of the firm's Litigation Management practice.

Time-Frame

June 1979 - August 1979

Supervisory Training--Canada

Client Context

Refining subsidiary in Fort MacMurray, Canada

Challenge

Prepare managers in the refining subsidiary to become instructors and instructor-trainers for a supervisory management program being introduced throughout the company.

Action

Trained and certified six instructor candidates and one instructor-trainer candidate in a multimedia supervisory and management training program.

Results

All six instructors and the instructor-trainer successfully completed their training.   These new instructors trained hundreds of supervisors and managers in the new techniques.

Time Frame

1981 (7 days on-site)

Bilingual Sales-Guadalajara, Mexico

Client Context

Manufacturer of automobile electronics in Guadalajara, Mexico (a subsidiary of a global electronics manufacturing firm).

Challenge

Train six instructor candidates and two instructor-trainer candidates in a new supervisory management program being introduced at the plant.  (All training was conducted in Spanish.)  At the same time, identify a solution for "la bolla" (a bunching up of shift workers the last half hour of a shift as they prepared to take public transportation back to the city). 

Action

Joel arrived three days before the start of the program to consult with the client about the "bolla" and to prepare the Instructor-Trainer candidates.  Joel then coached the instructor-trainers and the instructor candidates, applying situations taken directly from the factory floor into the training.

Joel also coached the plant executives to look at the "la bolla" constraint in a new way and to find a way to eliminate the constraint.

Results

The six instructors and two instructor-trainers completed their training successfully and went on to train hundreds more at multiple sites.  

"La Bolla" was successfully resolved by changing the timing and drop-off site of public transportation bringing people for the next shift.

Time Frame

1981  (Nine days on-site)

Small Business Consulting-Florida

Client Context

Document archiving service based in Ft. Lauderdale, Florida.

Challenge

Coach the organization--it's CEO and all employees-- to transition from an autocratic and compartmented culture to a collaborative work environment.

Action

Provided executive coaching to the CEO and designed and implemented a two-day experiential business simulation program for all employees that enabled participants to get outside their familiar perspective, then apply their new insights to their work culture.  

Results

After the simulation and the follow-on changes, organization greatly increased in value more than 100% between 1989 and 1995.

Time-Frame

1989-1990 (multiple on-site visits and one two-day program)

Technology Integration-Pentagon

Client Context

Information Center of the Department of Defense located in the Pentagon, Washington, DC area (Arlington, Virginia).

Challenge

From the user's perspective, guide the technical assimilation of seven different computer systems intended to support world-wide acquisition of time-sensitive, critical information  in support of initiatives and requests from the Secretary of Defense, the Chairman of the Joint Chiefs of Staff, and the office of the President.

Replace manual systems with integrated computer system employing seven separate main-frame sub-systems. 

Actions

Communicated user requirements to vendors and trained center staff in the use of the new systems.  Provided on-line "macros" for senior executives to be able to implement the new systems with minimal training time.   

Results

Reduced response times from receipt of a request for sensitive information to delivery of the information to key decision-makers from days to minutes.

Enabled the consultants to provide targeted computer support that met the needs of the users.

Enabled the users--the team running the center--to use the computers more effectively and quickly to enter and retrieve needed data and information.

Time Frame

June 1976 - May 1979